IT Management - Onlineportal von IT Management

Modern customer experience

Where does artificial intelligence improve the customer experience?

24. July, 2024 - 09:26

The technical possibilities of support are developing rapidly – as are customer expectations. To ensure consistent or even higher satisfaction, the customer experience (CX) must also continuously improve in parallel with technical developments.

Skills shortage

How companies use gamification to attract new skilled workers

24. July, 2024 - 03:38

Companies are increasingly recognizing that gamers are particularly attractive as employees – they have skills that are a clear advantage in the new, AI-driven world of work. Companies should use gamification to appeal to this target group and set themselves apart from the competition.

Generative AI

Dell Technologies continues to expand its GenAI portfolio with AMD

23. July, 2024 - 10:18

Dell Technologies is expanding its generative AI offering together with AMD. The Dell PowerEdge XE9680 server is now available with the AMD Instinct MI300X accelerators. A new validated design and new implementation services are also available.

Security, efficiency and user experience

CyberArk improves its Identity Security Platform

23. July, 2024 - 08:42

CyberArk, the identity security company, has unveiled enhancements to its CyberArk Identity Security Platform.

Relieving the burden on IT departments

Don’t be afraid of as-a-Service (aaS) models

22. July, 2024 - 03:09

Advancing digitalization, constantly increasing regulations and a growing cyber threat situation are putting IT departments under increasing pressure. But while the workload is increasing, the teams are not growing with it. The shortage of skilled workers in the industry is becoming more acute.

Optimize end-to-end processes

How Process and Task Capture help with automation

19. July, 2024 - 03:38

By using intelligent automation that combines Robotic Process Automation (RPA), Machine Learning (ML) and Artificial Intelligence (AI), companies can eliminate manual, repetitive tasks and optimize their end-to-end processes.

Study

The transformation of work culture through AI

16. July, 2024 - 11:13

Artificial intelligence (AI) will significantly change human collaboration. This is the assumption of most professionals, according to a recent study on the topic of “AI and work culture” by coaching trainer InKonstellation.

Online shopping

Temu: Cheap and comfortable, but really good?

15. July, 2024 - 14:42

“I’m shopping like a millionaire” – with this slogan, Temu has established itself as one of the most popular shopping platforms in just around a year. The concept of selling cheap goods, primarily from Asia, without middlemen is already familiar from the Wish platform, but Temu has combined it