AI insights
While conventional quantitative surveys, for example surveys, limit the type of feedback through predefined questions and limited response options, qualitative methods such as video interviews can do the opposite – but they produce so much information that it becomes very time-consuming to analyze it.
Artificial intelligence
The generative AI (GenAI) revolution began over a year and a half ago, and there’s no end in sight. Every time the euphoria subsides, a new model with exciting features and possibilities emerges, reigniting enthusiasm, such as OpenAI’s Sora.
Modern customer experience
The technical possibilities of support are developing rapidly – as are customer expectations.
To ensure consistent or even higher satisfaction, the customer experience (CX) must also continuously improve in parallel with technical developments.